Peoplesoft Self Service Specialist
Full Time • Hybrid - US
Benefits:
- 401(k) matching
- Competitive salary
- Health insurance
- Paid time off
About this Role:
The PeopleSoft Self Service Specialist will support design, configuration, enhancement, and maintenance of PeopleSoft Self Service modules for a large-scale enterprise system at the U.S. Department of Health and Human Services (HHS). This role ensures seamless functionality and user experience for Employee Self Service (ESS) and Manager Self Service (MSS) capabilities within the PeopleSoft Human Capital Management (HCM) environment.
The specialist will collaborate with HR functional teams, business stakeholders, and technical development teams to implement user-centric enhancements, workflow automation, security configurations, and system integrations. This role requires a strong understanding of PeopleSoft self-service functionality, business process design, and federal HR operational requirements.
Key Responsibilities:
Self Service Configuration & Support
- Configure, maintain, and enhance PeopleSoft Employee Self Service (ESS) and Manager Self Service (MSS) modules.
- Support workflows related to personnel actions, time and labor, benefits enrollment, direct deposit, performance management, and approvals.
- Analyze and implement functional requirements for business-driven enhancements.
- Troubleshoot and resolve user issues related to self-service functionality.
System Enhancements & Testing
- Participate in system upgrades, PUM (PeopleSoft Update Manager) image updates, and patch testing.
- Conduct regression and functional testing for new configurations or enhancements.
- Collaborate with developers to design, test, and validate customizations impacting self-service functions.
- Perform root cause analysis and continuous improvement assessments.
Stakeholder Collaboration
- Work with business analysts and HR stakeholders to gather and validate requirements.
- Collaborate with technical teams to integrate PeopleSoft self-service with other HHS systems.
- Serve as a subject matter expert (SME) for PeopleSoft self-service features.
- Provide system demonstrations, process walkthroughs, and solution recommendations.
Documentation & Training
- Create and maintain system documentation, job aids, and configuration guides.
- Support training initiatives for end users and HR support staff.
- Assist in developing standard operating procedures (SOPs) and knowledge base articles.
Security & Compliance
- Configure and maintain role-based access for self-service functionality in compliance with federal security requirements.
- Work with security administrators to enforce PeopleSoft row-level and role security.
- Ensure compliance with FISMA, OMB, HHS policy, and system audit requirements.
Qualifications and Skills:
- U.S. Citizen and ability to obtain and maintain a Public Trust clearance.
- Bachelor’s degree in Information Systems, HR Systems, Computer Science, or related field.
- 5+ years of experience working with PeopleSoft HCM, including Self Service modules.
- Hands-on experience configuring ESS/MSS, workflow approvals, delegation functionality, and Fluid UI.
- Strong understanding of HR processes and federal workforce/personnel operations.
- Experience gathering business requirements and developing functional design documents.
- Proficiency with PeopleSoft Query, PeopleTools navigation, and system testing.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills and ability to work with both technical and business teams.
Desired Skills and Competencies:
- Experience working in federal government HR systems, preferably with HHS or other civilian agencies.
- Experience with PeopleSoft HCM 9.2 and PeopleTools 8.57+.
- Familiarity with Acquisition of HR data, payroll, labor distribution, or time reporting modules.
- Knowledge of integration tools such as Integration Broker or Web Services.
- Experience with ticketing systems such as ServiceNow or Jira.
- Certifications: Oracle PeopleSoft HCM, HRIP, or SHRM-CP a plus.
Flexible work from home options available.
About Us
Our Approach
We firmly believe in the uniqueness of every business, necessitating a personalized approach to transformation. This conviction drives us to invest time in comprehending an organization's historical challenges and operational framework. Our commitment is to foster innovation by adopting a tailored strategy that optimizes the utilization of an organization's human resources and data assets. With a wealth of experience, we specialize in guiding organizations through the implementation of post-quantum security, protocols for autonomy, and artificial intelligence.
We are committed to working with clients to positively disrupt, modernize, and transform their organizations and business processes. Noteworthy achievements include initiatives aimed at enhancing human resilience in the food supply chain, leveraging autonomy for streamlined operations, establishing root-of-trust capabilities for high-quality, trusted data, and designing ecosystems and tools for securing and transferring digital value through digital wallets. . Our proficiency extends to using artificial intelligence and data to fortify security and enhance visibility in data assets, aiding in the management of health issues at local, state, and national levels. We've developed a modern security posture to effectively mitigate risks associated with cyber attacks from nation-states. Our wealth of experience is underpinned by collaborative work with diverse multidisciplinary teams, thriving in highly complex and rapidly changing environments.
Our Mission
Imagineeer's mission is to empower transformation through the operationalization of intuition. We establish an innovation pipeline, reimagining operations by delving into data analysis to optimize outcomes for our valued customers.
Collaborating closely with our clients, we strive to actualize the inherent genius embedded within their organizational structure. Our efforts focus on the transformation of organizations, emphasizing the development of foundational strengths in key areas, including data, personnel, hypothesis development, and the cultivation of a learning-from-failure mindset.
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