Time and Attendance Specialist (Support Helpdesk)
Full Time • Hybrid - US
Benefits:
- 401(k) matching
- Competitive salary
- Health insurance
- Paid time off
About this Role:
The Time and Attendance Specialist provides technical support, troubleshooting, and user assistance for enterprise Time and Attendance (T&A) systems within HHS. The role serves as the primary point of contact for employees, managers, and HR staff seeking help with timekeeping, leave requests, payroll interfaces, and workflow approvals. The specialist ensures timely resolution of issues, accurate data capture, and compliance with federal regulations, policies, and HHS procedures.
This position requires in-depth knowledge of time and attendance systems, HR/Payroll processes, and federal workforce policies. Strong communication skills, analytical abilities, and customer service orientation are essential to support a large, distributed workforce in a federal environment.
Key Responsibilities:
Helpdesk Support
- Provide Tier 1 and Tier 2 support for HHS employees and managers using enterprise Time and Attendance systems.
- Respond to inquiries related to leave requests, time entry, approvals, and system errors.
- Troubleshoot system issues, document resolutions, and escalate to technical teams as necessary.
- Monitor helpdesk ticket queues and ensure service level agreements (SLAs) are met.
- Provide guidance to users on workflow, approvals, and reporting features.
System Maintenance & Administration
- Assist in the configuration, testing, and deployment of system updates, patches, and new features.
- Support workflows for leave and time approvals, employee schedules, overtime, and exception handling.
- Validate time and attendance data to ensure accurate payroll processing.
- Assist with system access requests and role/permission management in coordination with HRIT and Security teams.
- Conduct regular audits to identify data discrepancies or system anomalies.
Documentation & Reporting
- Maintain user guides, standard operating procedures (SOPs), and knowledge base articles.
- Document troubleshooting steps and resolutions for recurring issues.
- Generate reports for HR, payroll, and management to support decision-making and compliance requirements.
Training & Stakeholder Support
- Provide end-user training and support for new or updated system functionality.
- Serve as a subject matter expert (SME) on timekeeping and leave policies.
- Collaborate with HR, payroll, and IT teams to improve system functionality and user experience.
- Assist with communications related to system updates, deadlines, and policy changes.
Compliance & Audit Support
- Ensure all time and attendance activities comply with federal policies, HHS regulations, and payroll guidelines.
- Support audits by providing documentation, reporting, and corrective action as needed.
- Maintain confidentiality and data security in accordance with FISMA, Privacy Act, and agency policies.
Qualifications and Skills:
- U.S. Citizen and eligible to obtain a Public Trust clearance.
- Bachelor’s degree in Business Administration, Human Resources, Information Systems, or related field preferred.
- 5+ years of experience supporting Time and Attendance or HR/Payroll systems in federal or large enterprise environments.
- Knowledge of Time and Attendance systems (e.g., Kronos, PeopleSoft, Workday HCM, Oracle Time and Labor).
- Strong understanding of federal workforce policies, payroll processes, and leave administration.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Strong customer service and communication skills.
- Experience in a helpdesk or end-user support environment.
Desired Skills and Competencies:
- Experience working in federal HR environments, particularly within HHS or other civilian agencies.
- Knowledge of PeopleSoft HCM Time and Labor, Core HR, or Workday Time Tracking modules.
- Familiarity with ticketing systems such as ServiceNow, Jira, or Remedy.
- Experience conducting user training and creating documentation.
- Ability to analyze timekeeping data for trends, errors, and compliance issues.
Flexible work from home options available.
About Us
Our Approach
We firmly believe in the uniqueness of every business, necessitating a personalized approach to transformation. This conviction drives us to invest time in comprehending an organization's historical challenges and operational framework. Our commitment is to foster innovation by adopting a tailored strategy that optimizes the utilization of an organization's human resources and data assets. With a wealth of experience, we specialize in guiding organizations through the implementation of post-quantum security, protocols for autonomy, and artificial intelligence.
We are committed to working with clients to positively disrupt, modernize, and transform their organizations and business processes. Noteworthy achievements include initiatives aimed at enhancing human resilience in the food supply chain, leveraging autonomy for streamlined operations, establishing root-of-trust capabilities for high-quality, trusted data, and designing ecosystems and tools for securing and transferring digital value through digital wallets. . Our proficiency extends to using artificial intelligence and data to fortify security and enhance visibility in data assets, aiding in the management of health issues at local, state, and national levels. We've developed a modern security posture to effectively mitigate risks associated with cyber attacks from nation-states. Our wealth of experience is underpinned by collaborative work with diverse multidisciplinary teams, thriving in highly complex and rapidly changing environments.
Our Mission
Imagineeer's mission is to empower transformation through the operationalization of intuition. We establish an innovation pipeline, reimagining operations by delving into data analysis to optimize outcomes for our valued customers.
Collaborating closely with our clients, we strive to actualize the inherent genius embedded within their organizational structure. Our efforts focus on the transformation of organizations, emphasizing the development of foundational strengths in key areas, including data, personnel, hypothesis development, and the cultivation of a learning-from-failure mindset.
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